FAQ

What is your shipping policy?

We ship within the Unites States via USPS priority. Items are generally made to order and will ship within three weeks. If you need an order quicker that this timeframe, please leave a note in the comments at checkout and we will reach out to you.

 

How do I order wholesale?

For wholesale inquiries, please use my Faire Direct Link.

Returns and Repairs?

We are unable to accommodate returns at this time, however, we are committed to customer satisfaction, Should you be unhappy with an item, we can offer an exchange within 14 days of the receipt of purchase. After 14 days, we can offer store credit. There are no returns or exchanges on custom work.

REPAIRS

We care deeply about the quality of our products. Should something arrive damaged or broken, please send an email to andrea@banks-designs.com, and we’ll be in contact about repairing or replacing your item. We do not offer repairs on items that were not purchased directly from us.